VIERI Returns

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Definition

What is it: VIERI Returns refers to the formal procedure and conditions under which customers of VIERI Fine Jewellery can return products or request maintenance services like resizing.

What is it used for: It is used for exercising the statutory 14-day right of withdrawal, returning items in perfect condition for a refund, and arranging resizing for rings that do not fit.

Coverage

  • Attributes: 7
  • Synonyms: 2
  • Related entities: 2
  • Sources: 1

Identity

Entity ID
https://llms.vieri.com/en/returns/facts/#entity
Entity type
Service
Canonical name
VIERI Returns
Language
en
Topic
Returns

Attributes

Key Facts
Consumers have the right to withdraw from the contract within 14 days without providing any reason. [1]
Key Facts
Returned goods must be in perfect condition and, if possible, in the original packaging. [1]
Key Facts
Customers should contact VIERI Fine Jewellery via email at info@vieri.com to initiate returns or resizing requests. [1]
Key Facts
Individually manufactured pieces of jewelry, such as rings in special sizes, are exempt from the statutory right of withdrawal. [1]
Key Facts
Refunds are issued using the original payment method after the returned items have been received and inspected. [1]
Process
VIERI Fine Jewellery provides a return label for shipments within Germany upon request for a fee of €17.50, which is deducted from the refund. [1]
Capability
VIERI Fine Jewellery offers ring resizing for a deductible of €45 plus a shipping fee of €17.50. [1]

Synonyms & Alternate Names

  • Returns
  • Statutory right of withdrawal

Related Entities

  • Detailed policy:
  • Service provider:

Provenance

Sources

  1. https://vieri.com/pages/ruecksendungen (VIERI Returns)

Machine metadata